How We Handle Returns

Return Window

We know that sometimes things don’t go as planned. If you’re not completely satisfied with your Roastira order, you have 30 days from the date of delivery to initiate a return. This gives you ample time to brew, taste, and determine if the coffee is just what you hoped for or if it missed the mark. Please note that this window is in line with the FTC Mail/Internet/Telephone Order Merchandise Rule, ensuring you have the opportunity to make the right choice—free from pressure.

How to Initiate

To start the return process, simply our contact page and let us know your order number along with the reason for your return. We’ll guide you through the steps. It’s as easy as sending a message to a friend. I promise you won’t have to jump through hoops. Just a quick chat with us, and we’ll take it from there. Your satisfaction is important, and we want to make this as smooth as possible for you.

What’s Returnable

So, what can you return? Any unopened bags of coffee are fair game! If you’ve tried something and it didn’t suit your taste, we’d love to hear about it. However, once a bag has been opened, we can’t accept it back. After all, I wouldn’t want to sell you something that’s been opened and potentially spoiled. If it’s still sealed and within that 30-day window, we’re happy to assist with the return.

What’s Final Sale

We also want to be transparent about what’s considered final sale. Items that are marked as final sale during promotions or seasonal offerings cannot be returned. This helps us manage stock and keep providing you with the freshest, most delightful selections. If you’re ever uncertain, just reach out before you buy, and I’ll be glad to clarify any details.

Refund Method & Timeline

Once we receive your returned item, we’ll process your refund promptly. You can expect the funds to hit your account within 5-10 business days, depending on your bank’s policies. Refunds will be issued to the original payment method used at checkout. If there’s a change in your payment method since purchasing, let us know, and we can work it out together. Your patience is appreciated!

Damaged or Wrong Items

If you receive a damaged or incorrect item, please don’t hesitate to let us know. Snap a quick photo and send it our way via our contact page. We’ll sort it out for you, whether that means sending the correct item or issuing a refund. Mistakes happen, and we want to make it right. Your satisfaction is my priority, and I’m here to help.

Return Shipping

As for return shipping, you’ll be responsible for the cost of returning items unless it’s due to our error. In that case, we’ll cover the shipping costs. I recommend using a trackable shipping service, so you can keep an eye on it while it makes its way back to us. It’s always good to know where your package is, right?

Exchanges

We understand that sometimes you might want to exchange an item instead of returning it. While we don’t do direct exchanges, you can return your item and place a new order for the coffee you’d prefer. It’s just a little extra step, but it allows you to explore even more of what Roastira has to offer. I’m here to help if you need suggestions!

Cancellations

Finally, if you need to cancel your order, just reach out to us as soon as possible through our contact page. If your order hasn’t been processed yet, we’ll cancel it without a hitch. However, if it’s already on its way, you can follow our return process once it arrives. I want to make sure you’re happy with your experience, so feel free to ask questions if you have any!