How We Handle Your Information

Information We Collect

When you join the Roastira family, we gather a few details to make your experience delightful. This includes your name, email address, shipping information, and payment details. We also collect some information on how you interact with our website and services, such as preferences and browsing behavior. Rest assured, we only ask for what we truly need to ensure that your coffee subscription is perfectly tailored to you.

How We Use It

Your information is like the special beans we roast — we handle it with care. We use your data primarily to process your orders, manage your account, and communicate important updates about your subscription. Occasionally, we might send you a little note about new blends or offers that we think you’d love. If you ever want to pause those emails, you can simply opt out, and we’ll respect your wishes.

Sharing & Disclosure

We believe in transparency, so it’s important to mention that we may share your information with trusted partners who help us run our business smoothly. This includes shipping providers, payment processors, and marketing services. We ensure these partners are committed to keeping your data safe and sound. We don’t sell your information to third parties — that’s just not how we roll here at Roastira.

Cookies & Tracking

Like that cozy cup of coffee on a rainy day, cookies help enhance your experience on our site. We use cookies and similar tracking technologies to remember your preferences and provide you with personalized content. If you’re curious, you can adjust your browser settings to control cookie usage. Just keep in mind that disabling cookies may affect how you enjoy our website.

Data Retention

We keep your personal information for as long as it’s necessary to fulfill the purposes we collected it for, including compliance with legal obligations. If you decide to part ways with us, we’ll retain your data for a limited time, just in case you decide to return. After this period, we’ll safely dispose of your information, much like how we responsibly source our coffee.

Security

Your trust is our priority, and we take security seriously. We employ industry-standard security measures to protect your information from unauthorized access, use, or disclosure. While we do our best to safeguard your data, no method of transmission over the internet or electronic storage is 100% secure. But please know that we are always striving to improve our security practices.

Your Rights

You have rights regarding your personal information, especially if you’re in California or other states with privacy regulations. This includes the right to access, delete, or correct your data. If you wish to exercise these rights, please our contact page, and we’ll guide you through the process. For our friends in the EU, you also have rights under the GDPR, and we’re committed to honoring them.

Children’s Privacy

We care about the little ones. Our services are not intended for children under 13, and we do not knowingly collect personal information from them. If we learn that we have collected such data, we will take steps to delete it promptly. If you believe a child has shared their information with us, please our contact page.